Refund Policy
BreathLab™ Refund & Returns Policy
Last Updated: August 2026
Our Promise
At BreathLab™, we stand behind every product we sell. We want you to breathe better, sleep deeper, and feel the difference — and we're committed to making that happen. That's why we offer a 30-Day Money Back Guarantee on all starter kit orders.
30-Day Money Back Guarantee
You have 30 days from the date of delivery to try BreathLab™ and decide if it's right for you.
To qualify for a refund:
- ✅ Your order must be within 30 days of the delivery date
- ✅ You must have genuinely tried the product (at least 3–5 uses) — we ask this because results improve with correct usage and fit
- ✅ You must contact us before sending anything back — our team will guide you through the process
- ✅ A valid order number must be provided
What Is Covered
| Situation | Outcome |
|---|---|
| Product didn't work for you after genuine use | ✅ Full refund |
| Wrong size ordered — doesn't fit | ✅ Free size exchange |
| Item arrived damaged or defective | ✅ Full refund OR free replacement |
| Missing items from your order | ✅ Replacement sent immediately |
| Order never arrived (confirmed by tracking) | ✅ Full refund OR re-shipment |
What Is NOT Covered
To keep our prices fair for everyone, the following situations are not eligible for a refund:
| Situation | Reason |
|---|---|
| ❌ Refund requested after 30 days of delivery | Outside our guarantee window |
| ❌ Product used incorrectly (wrong application method) | We'll help you fix this first — contact us |
| ❌ Change of mind after 30 days | Outside our guarantee window |
| ❌ Adhesive tabs that have been fully used (30 tabs) | Consumable items once fully used |
| ❌ Damage caused by misuse or improper storage | Not a product defect |
| ❌ Orders with unverifiable tracking (customer provided wrong address) | Carrier responsibility |
Hygiene & Health Policy
Because BreathLab™ magnetic nasal strips are a personal health product worn directly on the skin, we are unable to accept physical returns of used items for hygiene and safety reasons.
This means:
- You do not need to return the product to receive your refund in most cases
- Our team may ask for a photo or short video of the issue to process your claim quickly
- Unused, sealed items may be returned within 30 days for a full refund
How to Request a Refund
Getting your refund is easy. Just follow these 3 steps:
Step 1 — Contact Us Reach out to our support team through the Contact Us page on our website with:
- Your full name
- Order number
- Reason for your refund request
- Optional: photo or video if the product is defective
Step 2 — We Review & Respond Our team will get back to you within 1–2 business days with a resolution.
Step 3 — Refund Processed Once approved, your refund will be processed within 3–5 business days back to your original payment method. You'll receive a confirmation when it's done.
Exchanges
We offer free size exchanges within 30 days of delivery. If you ordered the wrong size band, simply reach out through our Contact Us page and we'll send the correct size at no extra charge.
BreathLab™ comes in 4 sizes (S / M / L / XL) — our size guide ensures 99% of customers find the right fit. If you're unsure which size is right for you before ordering, get in touch and we'll help you choose.
Damaged or Defective Items
If your order arrived damaged, defective, or with missing components — we sincerely apologise and will fix it immediately.
Please contact us through our Contact Us page within 7 days of delivery with:
- Your order number
- A clear photo of the damage or defect
We will send a free replacement or issue a full refund — whichever you prefer. No need to return the damaged item.
Subscription / Refill Plan Orders
If you are on our refill plan (monthly tab deliveries):
- You may cancel your subscription at any time before your next billing date — no penalties, no fees
- Refill packs that have already shipped and been delivered follow the same 30-day refund policy above
- To cancel your subscription, visit our Contact Us page or manage it directly in your account
Refund Timelines
| Action | Timeline |
|---|---|
| Refund request reviewed | 1–2 business days |
| Refund approved & processed | 3–5 business days |
| Funds appear in your account | 5–10 business days (depends on your bank) |
| Exchange shipped | 2–3 business days after approval |
Still Have Questions?
We're real people and we genuinely want to help. Visit our Contact Us page and our team will get back to you within 1–2 business days.
🌍 We serve customers worldwide
BreathLab™ reserves the right to update this policy at any time. Any changes will be posted on this page with an updated date. Your statutory consumer rights are not affected by this policy.