Shipping policy
BreathLab™ Shipping Policy
Last Updated: August 2026
Our Shipping Promise
At BreathLab™, we want your order in your hands as quickly as possible. Every order is carefully packed and dispatched from our US warehouse. We offer free shipping on every single order — no minimum spend, no hidden fees, no surprises at checkout.
Free Shipping — Always
| Order Value | Shipping Cost |
|---|---|
| All orders — Worldwide | ✅ FREE |
No minimum spend required. Every BreathLab™ order ships free, every time, anywhere in the world.
Where We Ship
We ship to customers worldwide from our US warehouse, including:
- ✅ All 50 US states
- ✅ United Kingdom
- ✅ Canada
- ✅ Australia & New Zealand
- ✅ All European countries
- ✅ Middle East
- ✅ Asia Pacific
- ✅ Rest of World
Processing Times
All orders are processed and packed within 1–2 business days of being placed.
Please note:
- Orders placed on weekends or public holidays will be processed on the next business day
- During peak periods (holidays, sales events) processing may take up to 3 business days
- You will receive a shipping confirmation with your tracking number as soon as your order leaves our warehouse
Delivery Timeframes
| Region | Estimated Delivery |
|---|---|
| United States | 3–5 business days |
| United Kingdom | 5–10 business days |
| Canada | 5–10 business days |
| Australia & New Zealand | 7–14 business days |
| Europe | 7–12 business days |
| Middle East | 7–14 business days |
| Asia Pacific | 7–14 business days |
| Rest of World | 10–21 business days |
Delivery times are estimates and begin from the date of dispatch, not the date of order. Occasional delays may occur due to carrier volume, customs processing, weather, or other factors outside our control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation containing your tracking number and a link to track your package in real time.
You can track your order at any time by:
- Clicking the tracking link in your shipping confirmation
- Visiting the Track My Order page on our website
- Contacting us through our Contact Us page with your order number
Customs, Duties & Taxes
BreathLab™ ships from the United States. For international orders, please be aware of the following:
- Import duties, taxes, and customs fees may be charged by your country upon arrival of your package
- These charges are the responsibility of the customer and are not covered by BreathLab™
- We are unable to predict or control customs charges as they vary by country
- We are legally required to declare the full value of all shipments on customs forms — we cannot mark orders as "gifts" to avoid duties
We recommend checking your local customs regulations before placing an international order if you are unsure.
Incorrect Shipping Address
Please double-check your shipping address carefully before placing your order. BreathLab™ is not responsible for orders delivered to an incorrect address provided at checkout.
If you notice an error in your address immediately after placing your order, contact us through our Contact Us page as soon as possible. We will do our best to correct it before your order is dispatched — however we cannot guarantee changes once an order has been processed.
Lost or Stolen Packages
If your tracking shows your order as delivered but you have not received it:
- Check with neighbours or other household members
- Check around your property including any safe spots your carrier may have left it
- Wait 24 hours — occasionally carriers mark packages as delivered slightly early
If your package is still missing after 24 hours, please contact us through our Contact Us page with your order number and we will investigate with the carrier on your behalf.
If your package is confirmed as lost in transit, we will send a free replacement or issue a full refund — your choice.
Damaged in Transit
If your order arrives damaged, please:
- Take clear photos of the damaged packaging and product
- Contact us through our Contact Us page within 7 days of delivery
- Include your order number and photos
We will arrange a free replacement or full refund immediately. You do not need to return the damaged item.
Delayed Orders
If your order has not arrived within the estimated timeframe, please allow a few extra days before contacting us — particularly for international orders which may experience customs delays.
If your order has not arrived within 21 business days of your dispatch confirmation, please contact us through our Contact Us page and we will investigate straight away.
Subscription / Refill Plan Shipping
If you are on our monthly refill plan:
- Your refill order will be dispatched automatically on your billing date each month
- All refill orders also ship completely free — worldwide
- You will receive a shipping confirmation with tracking for every refill dispatch
- You can manage, pause, or cancel your subscription at any time through your account or via our Contact Us page
Public Holidays
Our warehouse operates Monday to Friday, excluding US public holidays. Orders placed on or around public holidays will be processed on the next available business day.
Still Have Questions?
If you have any questions about your order or delivery, we're happy to help. Visit our Contact Us page and our team will get back to you within 1–2 business days.
BreathLab™ reserves the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated date.